Refunds
Draft — have a lawyer read this before you rely on it.
The free version is the trial
Weir is free to use, with no account and no clock running out. Three downloads a day, one at a time, at a limited speed — enough to find out whether it handles the sites and the files you actually use, which is the only way anybody can know that.
Use it first. There is no time limit on doing so, and nothing in the paid version changes how a download behaves — only how many, how fast, and what the browser will do for you.
Purchases are final
A licence key is sent the moment you pay, and it is verified on your own machine. Once you have seen the key you have the whole of what you bought, and there is nothing to hand back. So a licence is not refundable for changing your mind, buying it and not using it, or deciding later that the free version was enough.
That is the policy. The rest of this page is the places where the policy does not get the last word, and they are real rather than a formality.
Our payment provider can refund you anyway
Payment is taken by our payment provider, who is the seller of record. Your contract for the purchase is with them, they have their own refund policy, and that policy applies to your order whatever is written here. If they decide to refund you, you are refunded. We do not overrule that.
The law is not waived
Nothing here removes a right you have under the consumer law where you live. Where such a right and this page disagree, the right wins. Calling a purchase final on a web page does not make it final if the law says otherwise.
If you are in the EU or the UK
Consumer law there gives you 14 days to withdraw from a distance purchase without giving a reason, and that covers digital downloads like this one.
There is one lawful way that right does not apply to an instant download, and it has conditions. All of them have to be met at the point of sale, before the key is handed over:
- you expressly agree that delivery begins immediately, inside the 14 days;
- you acknowledge that by agreeing to that you lose the right to withdraw;
- and you are sent confirmation of both, in writing, with your receipt.
So, plainly: this policy only holds for EU and UK buyers if our checkout asks for that consent and records it. A line on this page is not enough, and neither is a term you are deemed to have accepted — the agreement has to be something you actively give, at the moment you buy, before the key arrives. If you bought and were never asked for it, the 14-day right stands and this policy does not apply to you. Ask within the 14 days and you should get your money back.
Withdrawal is separate from faults. Giving up the right to change your mind never gives up your rights if the software is broken or is not what it was described to be.
A fault is not a change of mind
Everything above is about wanting your money back. None of it is about Weir not working.
If it does not do what these pages say it does, that is a fault, and a fault gets dealt with — fixed, or refunded if it cannot be fixed for you. Write and say what happened: what you were downloading, what you expected, and what it did instead. There is no 14-day limit on that, and the policy above does not touch it.
If you were about to ask your bank to reverse the charge, write here first. It is faster than a dispute, and it usually ends with the thing being fixed.
Contact
Email: CONTACT-ADDRESS